We are on a mission to create the best natural oral care products, powered by nature and in harmony with nature. We do this whilst maintaining our company ethos of being Vegan, Cruelty-Free, and Zero Waste.


Warehouse / Operations Assistant

Location: Brighton, East Sussex
Hours: Part-Time (10 am - 2 pm, Monday - Friday) with potential for additional hours
Salary: £12 per hour.

Role Overview:

The Operations Assistant will play a crucial role in the day-to-day operations of Truthpaste, ensuring that our products are readily available to our customers and that their inquiries are handled with the utmost care and professionalism. This position is ideal for someone who is highly organised, detail-oriented, and passionate about providing exceptional customer service.

Key Duties and Responsibilities:

  • Processing Orders: Efficiently process customer orders, ensuring accuracy in packaging and dispatch to meet our commitment to timely delivery.
  • Inventory Management: Maintain accurate records of inventory levels, conduct regular stock checks, ensuring that we always meet customer demand.
  • Cleanliness and Organization: Keep the workspace clean and organized, adhering to health and safety standards to ensure a safe and productive environment for all employees.
  • Customer Service: Act as the first point of contact for customer sales queries through phone, email, and webchat. Provide informative and friendly service to resolve issues, answer questions, and guide customers through our products and services.
  • Any additional ad hoc duties to support the team e.g. assisting in production during busy times, administrative duties


  • A positive attitude and a team player mentality, with the ability to work independently as needed.
  • Proven experience in operations, retail, customer service, or a related field is preferred.
  • Strong organizational skills and the ability to multitask effectively.
  • Excellent communication skills, both verbal and written, with the ability to handle customer inquiries professionally and empathetically.
  • Familiarity with order processing systems and inventory management software is a plus but full training will be provided
  • Commitment to cleanliness and maintaining a tidy workspace.
  • Flexibility 
  • Standing for long periods of time
  • Lifting up to 25kg

What We Offer:

  • Living Wage salary of £12 per hour.
  • The opportunity for additional hours based on business needs.
  • A supportive team environment where your contributions are valued.
  • The chance to be part of a growing company that is making a difference in the oral care industry.

How to Apply:

Interested candidates should submit their CV and a cover letter outlining their suitability for the role to Please mention "Operations Assistant Application" in the subject line.

Truthpaste is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.